What is Jam Mumbai Jam?
The Jam Mumbai Jam is the Mumbai chapter of the Global Service Jam. The 2026 edition would be the 4th straight year of organizing this open to all event.
The Global Service Jam primarily is one special weekend, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, unemployed people, customers, mums, kids and grand-dads.
In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme. At the end of the Jam, their collection of brand-new insights and prototypes will be published to the world.
Watch: What is the Global Service Jam?
Why should I participate?
As a participant in a Global Jam, you will work through a whole design process in one weekend. Whether you are experienced or completely new to the field, you won't just be talking about service design, you will be working with others on developing concrete ideas and designs which could become real.
Furthermore:
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You will learn more about a design-based approach to problems, and about sustainability.
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You will pick up a load of new ideas and work practices.
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You will meet a lot of cool people at all levels of experience.
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Your work and ideas will be reviewed by your peers, and presented to the world, where they can be seen by potential customers or employers, or people who could make them real.
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You will design something that may become a real business.
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You might get rich and famous.
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You will certainly have a blast.
What we will actually create at the Jam?
That's really up to you.
Our basic field for this event depends on the actual Jam: For the Global Service Jam, it is "services", for the Global Gov Jam, it is "public services", and for the Global Sustainability Jam, it is (you guessed it) "sustainability".
But in each Jam we will also give you a specific Theme at the start of the Jam which we hope will inspire and challenge you. (This is why it's important not to bring an idea to the Jam - instead, let ideas happen when you are there). As soon as you have the Theme, you can get busy...
But you might be interested in a certain toolset or approach, or be interested in services in a particular field, or something we have not thought of yet. Whatever your interest, we are sure you will find a place for it.
But remember, the projects and prototypes you work on are only part of what the Jam creates. You will also create the experience of challenging yourself, learning new tools and sharing yours, discovering new ways to work together and meeting new collaborators. These "outputs" of the Jam are just as valuable...
Seems like a good opportunity for me to advertise my services or agency, right?
Yes and no.
If you are an organiser, we think the best way to advertise yourself is by being useful, being present, and being you. We think it's cool if, for example, a Jam is held in an agency office, and the agency people really get involved. But we don't think it's cool if any local Jam is heavily "branded" by the organisers. The Jam initiators work for an agency too - but we think a "WorkPlayExperience Jam" would be deeply cheesy. A Jam is supposed to be open, and putting our logo everywhere would only make other agency guests uncomfortable.
You're a host, so think of it as a party. Would you write your name on every wall? Would you name the party after yourself?
Banners, balloons, bowls of visiting cards - OK. But from your sponsors (if they insist), not from the host.
Please do not put your agency's name or branding in your Jam's name or logo. It is great to show your own branding with your sponsors' branding, but please not in the logo area or name. Your logo might reflect your town, your country or anything you like, but not your commercial brand. Keep the Jam open please! Thanks!
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