What is Jam Mumbai Jam?
The Jam Mumbai Jam is the Mumbai chapter of the Global Service Jam. The 2026 edition would be the 4th straight year of organizing this open to all event.
The Global Service Jam primarily is one special weekend, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, unemployed people, customers, mums, kids and grand-dads.
In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme. At the end of the Jam, their collection of brand-new insights and prototypes will be published to the world.
Watch: What is the Global Service Jam?
Why should I participate?
As a participant in a Global Jam, you will work through a whole design process in one weekend. Whether you are experienced or completely new to the field, you won't just be talking about service design, you will be working with others on developing concrete ideas and designs which could become real.
Furthermore:
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You will learn more about a design-based approach to problems, and about sustainability.
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You will pick up a load of new ideas and work practices.
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You will meet a lot of cool people at all levels of experience.
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Your work and ideas will be reviewed by your peers, and presented to the world, where they can be seen by potential customers or employers, or people who could make them real.
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You will design something that may become a real business.
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You might get rich and famous.
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You will certainly have a blast.
What will we actually create at the Jam?
That's really up to you. Our basic field for this event depends on the actual Jam: For the Global Service Jam, it is "services", for the Global Gov Jam, it is "public services", and for the Global Sustainability Jam, it is (you guessed it) "sustainability". But in each Jam we will also give you a specific Theme at the start of the Jam which we hope will inspire and challenge you. (This is why it's important not to bring an idea to the Jam - instead, let ideas happen when you are there). As soon as you have the Theme, you can get busy... But you might be interested in a certain toolset or approach, or be interested in services in a particular field, or something we have not thought of yet. Whatever your interest, we are sure you will find a place for it. But remember, the projects and prototypes you work on are only part of what the Jam creates. You will also create the experience of challenging yourself, learning new tools and sharing yours, discovering new ways to work together and meeting new collaborators. These "outputs" of the Jam are just as valuable...
So, what is the Theme for the Jam?
Shhh! That's a secret!
Of course, the overarching theme of the Jam is services - but there will be a special Secret Theme for the weekend too. This Secret Theme will carefully chosen by representatives of the worldwide organising team, and kept Top Secret until it is announced on the Friday evening (local time) in each location.
We expect the Theme will be quite abstract, to allow a wide range of practical applications, depending on the participants' interests.
Here's an example from the last Global Service Jam. In 2011, it had the theme: "(Super)HEROES". The participants interpreted it in many different ways, producing many different types of services based on sharing, helping, empowerment, or even super-powers.
The Theme of the 2011 Global Sustainability Jam (our sister event) was "PLAYGROUNDS", so participants developed lots of projects about play, education, the use of spaces, and encouraging play in other contexts. But also about the places we "play out" our lives - urban regeneration, home live and so on.
The Global Jams are more about tools, methods, people, ideas and exchange than any particular field of application.
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